In this lesson, you’ll learn and review important vocabulary to talk about complaints and everyday problems 😤. These words will help you explain what went wrong, describe bad experiences, and understand people who are unhappy with a product or service.
We’ll play fun vocabulary games, do matching and sentence-completion activities, and work in pairs to practice using the words correctly 🎲🧩.
🎯 Learning Goals
🔁 Review and practice target vocabulary (e.g. broken, faulty, refund, complaint, service, guarantee)
🧠 Understand the meaning of new words in context
🗣️ Use vocabulary to talk about real-life problems and how to solve them
🧾 Get ready to speak more confidently about issues in stores, hotels, or online shopping
✨ Let’s get started and speak like real-world customers!